Refund policy

Last Updated: 16 September 2026

At Elbrune we want you to be happy with what arrives. If something is wrong, we will put it right — and we never charge restocking fees.

Order Cancellations

You can cancel your order within 24 hours of placing it by emailing support@elbrune.com with your order number. After 24 hours we cannot guarantee cancellation, because your order may already be in processing, and once it has been dispatched cancellation is no longer possible. If your order has already shipped, you can return it after delivery under the terms below.

30 Day Easy Returns

You have 30 days from the day your order arrives to start a return. To be eligible, the item must be:

• Unused and in its original condition
• Returned with its original packaging, tags and accessories

Restocking fee: $0. We do not charge restocking fees of any kind.

Who Pays for the Return

• Damaged, defective or incorrect items: Email support@elbrune.com with your order number and a photo within 30 days of delivery. In almost every case we resolve it without asking you to send anything back: we will arrange a replacement, or a refund if you prefer. There is no cost to you either way.
• Change of mind: If you simply no longer want the item, you can return it within 30 days from delivery, unused and in its original packaging. Returns are received at our fulfilment centre in Asia, so return shipping is at your cost and is usually the most expensive part of the process. Email us first — we will tell you the likely cost before you spend anything, and we will often be able to offer a partial refund on the item instead, which is faster and cheaper for both of us.

How to Return an Item

1. Contact us. Email support@elbrune.com with your order number and the reason for the return.
2. Pack your item. Repack it securely in its original packaging with all accessories, tags and documents included.
3. Send it back. Ship it using the instructions in your return authorisation email. Please use the carrier and method named in that email so we can track it.

Refund Process

Once you send us the tracking number for your return, we issue your refund within 5 business days. You do not need to wait for the parcel to arrive.

Exchanges

We accept exchanges. If you would prefer a different size, finish or product, email support@elbrune.com and we will arrange it for you.

Orders Lost, Damaged or Stolen

If your order has not arrived within the estimated delivery window, email support@elbrune.com with your order number.

If you selected Protected Shipping at checkout, we replace or refund the order straight away, including theft after a confirmed delivery, with no carrier investigation required. Full terms are in our Shipping Policy.

If you did not select Protected Shipping, we open an investigation with the carrier on your behalf. This usually takes 7 to 10 business days. If the package is confirmed lost, we issue a full refund to your original payment method or send a replacement at no additional cost to you. Theft after a confirmed delivery is not covered on standard shipping.

Items that arrive damaged or defective are covered either way, at no cost to you.

Non Returnable Items

For hygiene and safety reasons a small number of items cannot be returned. Any such item is clearly marked as non returnable on its product page before you buy it.

Changes to This Policy

We may update this Return and Refund Policy at any time. Changes appear on this page with a revised Last Updated date, and we encourage you to review it periodically. Continued use of our website after a change constitutes acceptance of the updated policy.

Questions?

Visit our FAQ page or contact our support team.

Contact Information

Store Address: 1065 SW 8th St #1797, Miami Florida 33130, United States

Store Email: support@elbrune.com

Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (Eastern Time)

We aim to reply to your e-mail within 24 hours.