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Shipping policy

Last Updated: 17 September 2026

At Elbrune we keep shipping simple and clearly priced. Every order ships with tracking, and orders of $100 and over ship free.

Where We Ship

We ship within the United States only. This includes all 50 states, the District of Columbia, Puerto Rico, Guam, the US Virgin Islands, American Samoa, the Northern Mariana Islands, and APO, FPO and DPO military addresses. We do not currently ship internationally.

Shipping Options and Costs

Your available options are calculated from your order total and shown at checkout:

  • Orders of $100 and over
    Free Standard Shipping: $0.00
    Protected Shipping: $3.99
  • Orders under $100
    Standard Shipping: $5.99
    Protected Shipping: $8.99

There is no minimum quantity requirement, and every option includes a tracking number. Any applicable sales tax is calculated and shown at checkout.

Protected Shipping

Protected Shipping is an optional upgrade you can choose at checkout. It covers your order against loss, damage or theft while it is in transit, and against theft after the carrier has marked it as delivered.

If you selected Protected Shipping and your order does not arrive, arrives damaged, or is taken from your doorstep, email support@elbrune.com within 30 days of your estimated delivery date. We will send a replacement at no cost to you, or issue a full refund if a replacement is not available. We do not require you to wait for a carrier investigation to conclude, and we do not ask for a police report.

Orders shipped without Protected Shipping are still protected. A package confirmed lost by the carrier, or one that arrives damaged or defective, is replaced or refunded at no cost to you under our Refund Policy. The difference is the process. Without Protected Shipping we open a carrier investigation first, which usually takes 7 to 10 business days to resolve, and theft after a confirmed delivery is not covered.

Delivery Times

  • Order cutoff: 12:00 PM Eastern Time. Orders placed after the cutoff begin processing the next business day, which can add one day to the estimate below.
  • Handling time: 1 to 2 business days, Monday to Friday.
  • Transit time: 6 to 8 business days, Monday to Friday.
  • Estimated total delivery: 7 to 10 business days.

Delivery windows are estimates. Carrier volume, weather and regional conditions can shift them, and deliveries to Alaska, Hawaii, US territories and military addresses often take longer than the range above.

Carrier Services

We ship with USPS, UPS and FedEx. The carrier is selected per order based on destination and parcel size.

Tracking Your Order

As soon as your order leaves our facility you will receive an email containing your tracking number. You can follow your shipment at any time on our Order Tracking Page. Tracking can take up to 48 hours to show its first scan.

Delivery Issues

If your order is delayed beyond the estimated window, arrives damaged, or does not arrive at all, contact us at support@elbrune.com with your order number and we will resolve it with the carrier on your behalf. Please make sure your shipping address is complete and correct at checkout, as we cannot redirect a parcel once it has been dispatched.

Changes to This Policy

We may update this Shipping Policy at any time. Changes appear on this page with a revised Last Updated date, and we encourage you to review it periodically. Continued use of our website after a change constitutes acceptance of the updated policy.

Questions?

Visit our FAQ page or contact our support team.

Contact Information

Store Address: 1065 SW 8th St #1797, Miami Florida 33130, United States

Store Email: support@elbrune.com

Store Phone: +13632062540

Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (Eastern Time)

We aim to reply to your e-mail within 24 hours.